The hotel market has been driving growth through technology for as long as we can remember. National and multinational hotel groups have the budget to invest in the latest tech and hospitality management platforms which allows them to function effectively and offer the best possible customer service.
Airbnb has successfully opened up the home rental market, yet it is still fairly new compared to the conventional hotel stay model. The obvious difference is that these properties are owned and managed by individual hosts, rather than large corporations with company software at their disposal. However, that doesn’t mean that Airbnb hosts can’t benefit from hi-tech tools and hospitality apps which can improve the Airbnb guest experience.
Being an Airbnb host is hard work – something that the founders of Hostmaker have experienced first-hand. Hosts are expected to manage bookings, welcome guests, communicate regularly and look after their nest! It is extremely time consuming, and when you compare it to a hotel these establishments have huge teams of receptionists, housekeepers and customer experience managers to take on the huge task. Hostmaker is used by hosts to provide complete property management, from the interior design and photography of the holiday rental right through to checking guests in and cleaning the property between stays.
Real Time Software That Keeps on Giving
At Hostmaker we’ve developed the latest hi-tech apps and systems to make complete property management simple and efficient. Hostmaker technology is used by everyone on the frontline team, from housekeepers to Welcome Wizards, and can be viewed by property managers and hosts.
We offer custom tools for managing tasks and services, which makes getting the job done faster a lot easier. We developed our Hostmaker Operations app to track tasks and provide real time updates for everyone involved in the management of each property. It allows the smooth and efficient running of services, to help us stay on top of our game.
More efficient operations lead to a better overall customer experience. Using our tailored app, our operations teams can get things done quicker which also saves time – as a host time is so important. By using this technology, guests receive a superior service and are more likely to give you those five stars reviews your property deserves. It’s easy to see how implementing hospitality technology can feed into profitability – it’s a no-bird brainer!
Want more information about our custom technology or host services? Get in touch with our team today.